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Senior IT Consultant

Honolulu, HI, USA

Job Type

Full Time


Technical Support

Date Posted

Aug 15, 2023


The Senior IT Consultant will be a leader on a technical team and work solo in the field. They will provide excellent business answers to technology questions for our clients, while providing world class customer service, and will mentor other consultants to do the same.

Consultant’s primary responsibility is to support clients all over the world both remotely and, when necessary, in person with their managed IT services, on-premises servers and networks, Microsoft Office 365, strategic planning, HIPAA audits and a wide range of decision support systems.


  • Mentor and guide other technicians in a positive supportive team environment

  • Meeting with the client before beginning the project to learn exactly what she wants in terms of services and results

  • Devise a strategy to address client needs

  • Setting up the technological infrastructure

  • Works closely with the client’s technology staff to ensure it understands how to maintain the technology

  • Planning timescales and the resources needed;

  • Clarifying a client’s system specifications, understanding their work practices and the nature of their business

  • Travelling to customer sites

  • Liaising with staff at all levels of a client organization

  • Defining software, hardware and network requirements

  • Deliver training presentations to the staff so it understands how to get the full benefit of the technological tools.

  • Designing, testing, installing and monitoring new systems

  • Produce periodic reports to the client detailing implementation processes.

  • Reviews the technology and conducts research to provide recommendations for system improvements.

  • Troubleshoot and analyze technical issues and situations

  • Produce detailed documentation for customers and the team

Typical IT projects will require the following tasks:

– consulting staff

– defining objectives

– determining information system requirements

– making recommendation

– compiling and presenting information

– writing reports and documentation

– installing IT systems and software

– repairing computer problems and removing viruses

– training users

– answering feedback


  • Ideally certification or experience in field of specialization include Wi-Fi and Network security, data management, infrastructure, mobile technology, risk management, storage and backup

  • A degree in related fields include computer science, software engineering, operational research, business studies, engineering or mathematics helpful but not required.

  • Previous work experience and a genuine interest in IT and consulting


  • Meticulous approach to work

  • Critical thinking

  • Capable of meeting high standards

  • Good problem-solving skills

  • Analytical skills

  • Time management to meet deadlines

  • Ability to multi-task

  • Interpersonal skills when dealing with clients

  • Must be excellent at extracting information from people and explaining technical information to non-technical staff

  • Excellent written and verbal communication skills


Full-time. Travel: can feature within the working day. Periods working away from home are sometimes required. 40 hours per week, shifts or hours may vary depending on client needs.


Office equipment: computer, phone, printer, scanner, fax, mobile technology

Personal vehicle and valid driver’s license required.


Indoor work from home office setting: air conditioned, moderate noise level. Some travel off-site to client or merchant locations.


$50-$60K depending on experience

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